Company number - SC204831 Scottish Charity Number - SC 022882
First Floor, 31 Hawkhill, Dundee, DD1 5DH. Tel: 01382 226860. E-mail: admin@bodypositivetayside.org

What Are We? - F.A.Q.

• Do I need to be referred to access Body Positive Tayside?
• What if I meet someone I know at Body Positive Tayside?
• Can I bring my family and friends with me?
• Is there a certain type of person that uses Body Positive Tayside?
• Does Body Positive Tayside follow any particular philosophy?
• What happens at Drop-In?
• Do I have to pay for services?
• I have a good idea for a group/activity which isn't already provided?
• Can I meet my social worker at Body Positive Tayside?
• Can I bring my kids with me?
• Can I bring my dog with me?
• Do you supply free food?
• I work through the day, can I still access services?
• Can I smoke in Body Positive Tayside?
• I live far away from Body Positive Tayside and find it expensive to travel in.
• Can I access Body Positive Tayside while under the influence of alcohol or drugs?
• Can I get free condoms at Body Positive Tayside?
• I fancy the idea of a Complementary Therapy but I'm worried about taking my clothes off.
• If I'm not happy with a service, what do I do?
• I am a wheelchair user, is your building accessible?
• Can you help me financially?
• I'm interested in going back to college, can you help me?
• I am finding it difficult to take my HIV/Hep C treatment, can you help?

No, you can either

• Pop in during drop-in hours where there will be a volunteer and/or member of staff to welcome you and show you around.
• Telephone and arrange to visit when drop-in is closed. We can also organise for you to meet with another positive person.
• Arrange to meet someone from Body Positive Tayside out with the premises to talk about the services available.

Drop-In hours are: Tuesday 12 noon to 3.30pm Wednesday 12 noon to 3.30pm Thursday 12 noon to 3.30pm

Apart from drop-in, all our services can be accessed out-with the project premises.

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Anyone who uses the project services may have worries and anxieties about confidentiality. Body Positive Tayside promotes a very strict confidentiality policy.

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Each member is entitled to bring one nominated supporter who will join as a personally affected member.  Speak to a volunteer or a member of staff to find out which services personally affected members are able to access.

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Body Positive Tayside is there for people regardless of background. We operate an equal opportunities policy to ensure that services are accessible to all. Our code of conduct ensures that the people that use the project services feel safe at all times.

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Body Positive Tayside is an independent charity funded by local authorities and the health board. Our philosophy centres around our aim, which is:

Body Positive Tayside is a charity that exists to empower hiv and hcv positive people and those directly personally affected to eliminate the stigma and isolation they experience.

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Drop-In is a comfortable homely environment where people sit and chat about anything and everything. Volunteers and staff are always available to provide emotional and practical support.

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All services are provided free to positive members.  Personally affected members will have to contribute to any activities.

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Body Positive Tayside actively seeks new ideas and input from its members. If your ideas fall within our aims and objectives, we would love to discuss these with you.

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Yes, we encourage people to use the centre as much as possible.

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Yes, we welcome kids into the project. Parents are responsible for their own children while in the centre. 

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Yes, but you must be prepared to leave if someone obects. You are responsible for your dog while in the centre.

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We offer tea, coffee and light snacks. There is a microwave for people to heat up their own food.

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Some complementary therapies are available outwith our hours.  Occasional social events are held in the evenings.  One to one support can be organized to fit in with your working hours.

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Body Positive Tayside is a smoke-free zone.

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Members living outwith Dundee are entitled to claim travel expenses above the cost of a local bus fare within Dundee.

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No, Body Positive Tayside adheres to a strict no tolerance policy.  Anyone suspected of being under the influence of illegal drugs or alcohol will be asked to leave the premises.

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Yes, we supply free condoms and lubricant.

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There are a number of therapies that don't require you to remove your clothes. If you fancy a therapy that does require you to remove your clothes, the therapist is very discrete and will leave the room while you change and will cover you with towels so that you don't feel uncomfortable.

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If you have a problem, either big or small, we want to know.

You can either discuss your problem with a member of staff or volunteer or if you feel it is more serious, we have a complaints procedure in place. Just ask the volunteer or a member of staff for the complaints procedure form.

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Unfortunately, our new premise does not offer disabled access. We are, however, able to offer all services, except drop-in, out with the premises.

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Can you help me financially?

We can assist with travel costs for people living out with the Dundee area. We can also put you in touch with other organisations which can offer various sorts of help.

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Yes. We have a service called "Footsteps to the Future" available in which we can support members to access college courses, further training, employment etc.

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We are here to support our members with issues such as treatments. We also work closely with other professionals such as HIV Social Work Team, Community Nurses and Hep C specialist services, so we can also refer you to other agencies if you wish.

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